Certification

• AS/NZS ISO 9001 Quality Management Systems
• ISO 20252 Market, Opinion and Social Research Standard
• ISO/IEC 27001 Information Security Management Systems

Roy Morgan Research is certified to the Australian and International Quality Management Systems (QMS) standards AS/NZS ISO 9001:2015, ISO 20252:2019 and ISO/IEC 27001:2013. Our Quality Assurance procedures ensure that all our systems undergo strict quality control processes to ensure the highest standard of research is delivered to our clients. It also ensures that our obligations under the Privacy Act, as well as all other statutory requirements, are adhered to.

Roy Morgan Research has been certified to ISO 9001 QMS since 1995. It has provided a sound, globally accepted, framework for quality assurance and continuous improvement for many years.

In 2007, Roy Morgan Research achieved certification to AS ISO 20252 International Market, Opinion and Social Research standard and in 2020 upgraded to the most recent 2019 Standard. This standard is specific to the market research industry and encompasses all stages of the research process from consultation and design through to delivery and presentation of results. Adherence to quality processes is evident across all our research methods including face to face interviewing, telephone and online research as well as data analytics, data integration and panel management.

In 2019, Roy Morgan Research achieved certification to ISO/IEC 27001 Information Security Management standard. This standard is designed to function as a framework for an organisation’s information security management system (ISMS), including all policies and processes relevant to how data is controlled and used.

Certification is an ongoing process that encourages continuous improvement with a focus on customer satisfaction, and supports the achievement of our organisation’s goals. Certification gives us and our clients the confidence that our systems are working efficiently and meet international standards of excellence. As a result, our clients and business partners can be confident that our products and services are not only of the highest quality but are continuously assessed and improved.

Our commitment to quality affects all aspects of the business and this can be evidenced through our Quality and Information Management Policy Statement.

Quality and Information Management Systems Policy Statement

Roy Morgan, established since 1941, has always had a strong commitment to Quality and Data Security, along with the recognition of the importance of every individual’s involvement in the overall process of ensuring accurate, reliable, secure information.

Our ability to survive and indeed flourish depends on our commitment:

• To accuracy and quality
• To continually improving all aspects of our organisations core business, by seeking new and better ways of doing things for our customers
• To looking beyond the immediate horizon to ventures which may add value to our business evolution
• To treat all personal and sensitive information confidentially, and in a manner that fully complies with National Privacy Legislation and our Information Security Framework

Our aim is to have every one of our employees embrace our corporate commitment to Information Security, Quality and Continuous Improvement; and understand exactly where they fit in, how they can contribute and add their own individual commitment.

In line with this commitment, Roy Morgan is committed to Certification to the AS/NZS ISO 9001:2015 (ISO Experts Certificate Number ISOEX-110037-2), ISO 20252:2019 (ISO Experts Certificate Number ISOEX-110037-1) and ISO27001:2013 (Certitude Certificate Number ISOEX-110037-3) International standards.